Shipping policy

Last Updated: October 22, 2026

At Soleveria, we aim to provide clear information about order processing, estimated delivery times, shipping costs, and shipment tracking so that you can make informed purchasing decisions.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Order processing includes reviewing and preparing your order for shipment. Processing time is separate from transit time. Business days do not include weekends or applicable holidays.

Processing may take longer if additional order verification is required or if circumstances outside our reasonable control affect fulfillment.

2. Estimated Shipping and Delivery Time

For orders shipped within the United States, estimated transit time is 6–9 business days after the order has been dispatched to the carrier.

Accordingly, the estimated total time from payment confirmation to delivery is generally 7–12 business days, consisting of 1–3 business days for processing and 6–9 business days for transit. This is an estimate, not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other factors that may affect delivery.

3. Shipping Costs and Destinations

We offer free standard shipping on all orders within the United States.

For orders eligible for delivery outside the United States, the available shipping methods, estimated delivery times, and corresponding shipping costs will be clearly displayed before you complete your payment. As international delivery times and costs vary by destination, please carefully review the shipping options and associated fees on the checkout page before placing your order.

4. Order Confirmation and Tracking

After placing your order, you may receive an order confirmation email. Once your order has shipped, we will provide you with tracking information.

Tracking updates may take time to appear after a carrier receives a shipment. You can use the tracking information provided to check the latest available shipment status.

If tracking information is unavailable or your shipment status has not changed for an extended period, please contact us for assistance.

5. Shipping Delays

Although we make reasonable efforts to meet the estimated processing and delivery times stated above, delays may occur because of carrier disruptions, severe weather, holidays, transportation issues, incorrect or incomplete shipping information, or other unforeseen circumstances.

If we learn that your order cannot be shipped or delivered within the applicable timeframe represented at the time of purchase, we will provide any notice required by applicable law. Where required, we will inform you of the delay, provide a revised shipment or delivery estimate when available, and explain your options to consent to the delay or cancel the order for a refund.

If you do not consent to a delay where consent is legally required, or if we cannot fulfill the order as required by law, we will handle cancellation and refunds in accordance with applicable law.

Unforeseen delays do not eliminate any notice, cancellation, consent, or refund obligations imposed by applicable law.

6. Incorrect or Incomplete Shipping Information

Please check that your shipping address, contact information, and order details are accurate before completing your purchase.

Incorrect or incomplete information may cause delays, delivery problems, or additional carrier arrangements. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address or order detail can be changed after processing or dispatch has begun.

7. Delivery Issues

If your tracking information indicates that your order has been delivered but you cannot locate it, please check the delivery location, mailbox, household members, building management, or other appropriate locations and contact the carrier when applicable.

If the issue remains unresolved, contact us with your order number and the relevant tracking information so we can review the situation and determine the appropriate next steps.

If your order arrives damaged, contains an incorrect item, or has another fulfillment issue, please contact us so we can assess the issue and assist in accordance with our Return & Refund Policy and applicable law.

8. Contact Us

If you have questions about order processing, shipping, tracking, or delivery, please contact us using the following details:

Store: Soleveria

Email: hello@soleveria.com

Phone: +1 575-763-3130

Business Address:
903 S Valley Dr, Clovis, NM 88101, United States

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM (CT)

For questions about an existing order, please include your order number so we can assist you more efficiently.

9. Related Policy

For information about return eligibility, return procedures, and refunds, please review our Return & Refund Policy.