Refund policy

Last Updated: October 22, 2026

This Return & Refund Policy explains the return period, eligibility requirements, return procedures, refund handling, replacements, and return shipping responsibilities for purchases made through https://www.soleveria.com.

For information about order processing, estimated shipping times, and shipping costs, please review our Shipping Policy.

Return Window

If a customer wishes to return an item due to personal preference, the request must be submitted within 30 calendar days from the date of delivery.

Customer preference returns may include situations such as:

• Selecting the wrong size or color
• Ordering an item by mistake
• Changing your mind
• No longer wanting the item

The return request must be submitted within the applicable 30-day period. If the request is approved, we will provide return instructions. The 30-day period refers to the deadline for submitting a return request, not necessarily the deadline for the returned item to arrive at our facility. Please follow the return instructions provided by our customer support team.

This policy does not limit any consumer rights or remedies that cannot lawfully be excluded or restricted.

Return Eligibility

For customer preference returns, items must generally meet the following requirements:

• The item must be unused, unworn, unwashed, and in the same condition as received.
• The goods should include their original packaging, hang tags, labels, and accessories.
• A valid order number or other proof of purchase must be provided.

These conditions apply to customer preference returns. They do not restrict any rights or remedies available under applicable law for items that arrive damaged, defective, or incorrect.

Non-Returnable Items

Items identified as final sale or non-returnable on the applicable product page before purchase may be excluded from customer preference returns, to the extent permitted by applicable law.

Items that have been worn, washed, altered, used, or damaged after delivery may not qualify for a customer preference return. This restriction does not apply where the issue results from a product defect, an error on our part, or where applicable law provides otherwise.

How to Request a Return

To request a return, please email our customer support team at hello@soleveria.com.

Please include the following information in your request:

• Your order number
• The product name or item details
• The reason for the return

Our customer support team will review your request and, if approved, provide return instructions, including the designated return address.

Please contact us before sending an item back so we can provide the appropriate return instructions. Sending an item without prior authorization may delay processing or make it more difficult to identify the returned item. This procedure does not limit any rights or remedies available under applicable law.

If you have already returned an item without authorization, please email hello@soleveria.com with your order number and any available tracking information so we can help identify the return.

Customer Preference Returns and Return Shipping Costs

For eligible customer preference returns:

• Customers are responsible for return shipping costs unless otherwise agreed by us or required by applicable law.
• No restocking fee will be charged.

We recommend using a shipping service that provides tracking. Please retain your return shipping receipt and tracking information until the return has been resolved.

If your item arrives damaged, defective, or incorrect, please refer to the section below rather than treating the issue as a customer preference return.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the item ordered, please contact us so we can review the issue and determine an appropriate resolution.

To help us assess the issue, you may provide the following information where available:

• Your order number
• A description of the issue
• Photos showing the item and the problem
• Photos of the packaging

We will review the information provided and determine an appropriate resolution based on the circumstances and applicable law. Depending on the issue, the resolution may include a replacement, refund, or another remedy required by law.

If the item must be returned, we will provide return instructions and arrange or cover applicable return shipping costs for confirmed damaged, defective, or incorrect items, as required by our policies and applicable law.

Photos and prompt reporting can help us investigate an issue, but failure to provide photos or contact us within a particular period does not automatically eliminate any rights or remedies available under applicable law.

Return Processing Time

Once a returned item is received at the designated return address, please allow an estimated 1–3 business days for return processing and review.

This is an estimated processing period and is not a guarantee of when refunded funds will appear in your account. Any refund will be initiated within the timeframe required by applicable law.

Refunds

For an approved customer preference return, we will review the returned item after it is received at the designated return address to determine whether it meets the eligibility requirements of this policy.

If the return is approved, we will initiate the refund to the original payment method used at checkout, subject to applicable law. We will notify you when the refund has been processed.

After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account. Processing times vary by payment method and provider.

Items that do not meet the applicable customer preference return requirements may not qualify for a refund, subject to applicable law.

Refunds or other remedies for damaged, defective, or incorrect items will be handled based on the circumstances and applicable law.

Late or Missing Refunds

If an approved refund has not appeared in your account:

1. Check your original payment account or statement.
2. Contact your bank, card issuer, or payment provider to ask about the refund processing status.
3. If the funds still have not appeared after allowing additional processing time, contact us for assistance.

Please email hello@soleveria.com and include your order number so we can help review the refund status.

These steps are intended to help resolve payment processing questions and do not extend or replace any refund deadlines imposed by applicable law.

Exchanges and Replacements

We do not offer direct exchanges for customer preference changes, such as a different size, color, or style.

If you would like a different item, you may request a return for the eligible item under this policy and place a new order through our website.

For damaged, defective, or incorrect items, please refer to the resolution process described in the Damaged, Defective, or Incorrect Items section above. Nothing in this section limits any rights or remedies available under applicable law.

Contact Information

If you have questions about returns, refunds, replacements, or this Return & Refund Policy, please contact us using the information below.

Store Name
Soleveria

Website
https://www.soleveria.com

Email
hello@soleveria.com

Phone
+1 575-763-3130

Business Address
903 S Valley Dr, Clovis, NM 88101, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM (CT)