Privacy policy

Last Updated: October 22, 2026

This Privacy Policy explains how Soleveria collects, uses, discloses, and protects personal information when you visit https://www.soleveria.com (the "Site"), use our services, or make a purchase through our online store.

Contact Information

If you have questions about our privacy practices or wish to submit a privacy request, please contact us using the details below.

Store Name
Soleveria

Website
https://www.soleveria.com

Email
hello@soleveria.com

Phone
+1 575-763-3130

Business Address
903 S Valley Dr, Clovis, NM 88101, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM (CT)

Collecting Personal Information

When you visit the Site, we may collect information about your device, browsing activity, interactions with the Site, and information needed to process your purchases. We may also collect information you provide when contacting customer support or otherwise communicating with us.

The categories of personal information we may collect include:

• Contact and Order Information: Your name, billing address, shipping address, email address, phone number, order details, and related transaction information.
• Payment Information: Payment-related information necessary to process transactions, which may include payment status, transaction identifiers, billing details, and limited payment instrument details. Full payment card details and security codes are handled by the applicable payment provider. We do not store full payment card details on our own servers.
• Device and Usage Data: Information such as your browser type, IP address, device information, time zone, cookie identifiers, pages viewed, search terms, referral information, and interactions with the Site.
• Customer Support Information: Information you provide when you contact us about an order, request a return or refund, ask a question, or submit a complaint.

The information collected may vary depending on how you use the Site, which services you access, and the information you choose to provide.

How We Use Your Personal Information

We may use personal information for the following purposes:

• Processing and fulfilling orders, collecting payments, arranging shipping, and providing order confirmations and tracking updates.
• Providing customer service and responding to questions, requests, returns, refunds, and complaints.
• Maintaining, operating, troubleshooting, and improving the Site and our services.
• Detecting, investigating, and preventing suspected fraud, unauthorized transactions, security incidents, and other misuse.
• Maintain business records and comply with relevant legal, tax, accounting, and regulatory obligations.
• Gain insights into website performance and customer interaction, including through the use of approved and legally compliant analytics or marketing technologies.
• Sending marketing communications where permitted by law and subject to any required consent or available opt-out rights.

How We Share Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, provide our services, fulfill orders, or meet legal obligations. These parties may include:

• Shopify: We use Shopify to power our online store and support store operations. For more information about Shopify's privacy practices, please visit Shopify's Privacy Policy.
• Payment Providers: We share relevant payment and transaction information with payment processors and providers, which may include Shopify Payments, PayPal, or other payment methods available at checkout.
• Shipping and Fulfillment Providers: We share relevant order, address, and contact information with carriers and fulfillment providers so that orders can be delivered.
• Technology and Service Providers: We may use third-party providers to support website hosting, customer support, security, analytics, communications, or other business functions, where applicable.
• Legal and Regulatory Purposes: Where reasonably necessary, we may disclose relevant information to comply with applicable laws, respond to lawful requests, protect our rights, investigate suspected fraud, or ensure the safety of our customers, our business, or other relevant parties.
• Business Transactions: Subject to legal requirements, relevant information may be transferred in the event of a merger, financing, restructuring, asset sale, or other similar business transaction.

Third-party service providers may process information in accordance with their own privacy policies, as well as contractual or legal obligations.

Cookies and Similar Technologies

Cookies are small data files stored on your device when you visit a website. Our website and the services integrated into it may use cookies and similar technologies to support core website functions, remember your preferences, understand how the website is used, ensure network security, and—where appropriate—evaluate the effectiveness of marketing campaigns or provide relevant advertising.

The types of technologies used may include essential, functional, analytics, performance, and advertising technologies, depending on the features enabled on our Site.

You can manage cookies through your browser settings or by using the privacy or cookie control options provided on this website. Blocking or deleting certain cookies may affect website functionality or your shopping experience.

For cookies or similar technologies that, by law, require your consent before they can be used, we will obtain your consent in strict accordance with applicable legal requirements.

Third-Party Links and Services

The Site may contain links to third-party websites or use third-party services. These websites and services operate under their own privacy practices and policies. We encourage you to review the relevant privacy information before providing personal information to a third party.

We are not responsible for third-party privacy practices except to the extent responsibility cannot be excluded under applicable law.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, managing returns and refunds, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

The applicable retention period depends on the type of information, the reason it was collected, operational needs, and legal requirements. When information is no longer reasonably necessary and we are not required to retain it, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and the laws that apply to you, you may have rights concerning your personal information. These rights may include requesting access to, correction of, or deletion of certain personal information; receiving a copy of certain information; or opting out of certain processing activities, where applicable.

To submit a privacy request, please email hello@soleveria.com. Please describe your request clearly so that we can review it.

We may need to verify your identity or request additional information before processing a request. We will respond in accordance with applicable law. Certain requests may be subject to legal exceptions or limitations.

Where applicable law provides a right to appeal a decision regarding a privacy request, you may contact us using the email address above and identify the decision you wish to appeal.

Marketing Communications

If we send you marketing emails where permitted by law, you may opt out by using the unsubscribe instructions included in the message. Opting out of marketing communications will not prevent us from sending non-marketing messages necessary to process your orders, provide customer service, or communicate important information about your transactions.

International Processing

Your personal information may be processed or stored in countries other than the country in which you reside, depending on the location of Shopify and our applicable service providers.

Where required by applicable law, we will use appropriate measures for relevant cross-border transfers of personal information.

Children's Privacy

The Site is not intended for children under the age of 13, and we do not knowingly collect personal information online from children under 13 without the consent or authorization required by applicable law.

If you believe a child has provided personal information to us in a manner that violates applicable law, please contact us at hello@soleveria.com. We will review the request and take appropriate steps as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal and regulatory requirements. The updated version will be posted on this page with a revised "Last Updated" date.